Guidelines & Policies
Welcome to Crossroads Day Support!
Our goal is to provide a safe, supportive, and enjoyable environment for every individual we serve. The following guidelines help families, caregivers, individuals, and Crossroads staff work together to provide consistent, high-quality services.
1. Holiday & Program Closures
Crossroads Day Support may be closed on designated holidays or other scheduled closure dates.
Please visit cryouth.com for our current closure schedule and plan accordingly. Families and caregivers will be notified of unexpected closures whenever possible.
2. Meals
Individuals are responsible for bringing their own breakfast, lunch, snacks, and drinks, as needed. Crossroads does not routinely provide meals.
If Crossroads must provide a meal because an individual arrives without one, a $5.00 meal fee may be charged. The individual or responsible party will be invoiced at the end of the month.
Families and caregivers are responsible for communicating meal expectations and applicable charges with the individual they support.
3. Toileting & Personal Care Supplies
Individuals who require assistance with toileting must arrive with the necessary personal care supplies.
Please provide:
- An adequate supply of adult briefs/pull-ups and wipes
- Two complete changes of clothing to remain at the Day Center
If clothing becomes soiled, it will be returned home unwashed so that it can be properly cleaned by the individual or caregiver.
Please make sure replacement clothing and supplies are replenished as needed.
4. Activities & Activity Fees
Our current activity calendar is available at Day Center Activities.
When an activity requires an admission fee or other expense, Crossroads may pay the cost upfront and invoice the individual or responsible party at the end of the month. Receipts are available upon request.
Accepted payment methods include:
- Online card payment
- Direct bank transfer
- Check
Cash and Venmo are not accepted.
Invoices should be paid within 48–72 hours of receipt.
If an individual will not participate in a scheduled activity due to personal preference, financial considerations, or another reason, please provide Crossroads with 48–72 hours' notice whenever possible so alternative arrangements can be made.
5. Illness & Sick Policy
To protect the health of all individuals and staff, please do not send an individual to Day Support when they are ill or experiencing symptoms of a contagious illness.
Symptoms may include, but are not limited to:
- Fever of 100.4°F or higher
- Vomiting
- Diarrhea
- Unexplained rash
- Significant lethargy or unusual weakness
- Other symptoms suggesting a contagious illness
If an individual becomes ill while attending Day Support, the guardian/caregiver may be contacted and required to pick up the individual promptly.
Unless otherwise directed by a healthcare professional or Crossroads, individuals may generally return after they have been symptom-free for at least 24 hours without the use of symptom-reducing medication.
6. Behavioral or Health-Related Pickups
Crossroads may contact a guardian/caregiver and require an individual to be picked up when a behavioral, medical, or health-related situation cannot be safely or appropriately managed within the Day Support setting.
Guardians and caregivers must maintain current contact information and be reasonably available during program hours.
7. Aggression & Safety
The safety of the individuals we serve and our staff is a priority.
Crossroads will work with the individual, guardian, Support Coordinator, and treatment/support team when behavioral concerns arise.
However, serious or repeated behaviors that create a significant safety risk to the individual, other individuals, or staff may require additional safeguards, changes to services, temporary suspension, or termination of services when appropriate and consistent with the individual's rights, service plan, applicable requirements, and Crossroads policies.
8. Transportation
Routes & Approximate Times
South County – Orem & Provo
Morning pickups generally begin around 7:55 AM.
Afternoon drop-offs generally begin around 2:10 PM.
North County – Lehi, Pleasant Grove & North Orem
Morning pickups generally begin around 8:20 AM.
Afternoon drop-offs generally begin around 2:40 PM.
Transportation times are estimates and may change due to traffic, weather, construction, individual needs, or other circumstances. Please allow approximately a 15-minute grace period.
Pickup Guidelines
Individuals should be ready and prepared for transportation when the driver arrives.
If an individual is not ready within 10 minutes of the driver's arrival, the driver may notify the caregiver and continue the route to avoid delaying other individuals.
The caregiver will then be responsible for transporting the individual to Day Support.
Drop-Off Guidelines
A responsible caregiver must be available at the individual's approved drop-off location unless another arrangement has been approved in writing by Crossroads.
Requests for exceptions may be submitted to: teuila.crossroads@gmail.com
Please watch for the Crossroads vehicle around the expected pickup and drop-off times. This helps us keep transportation routes running safely and on schedule.
Missed Drop-Off / Late Caregiver
If a caregiver is unavailable within 10 minutes of the expected drop-off, the driver may continue the route to avoid delaying other individuals.
The individual may be returned to:
Crossroads Day Support
538 Commerce Road
Orem, Utah 84058
The caregiver will then be responsible for picking up the individual after the transportation route has been completed.
Return times may vary depending on traffic and the remaining route. Crossroads staff will communicate with the caregiver regarding the individual's location and estimated return time.
If this occurs more than once, Crossroads may charge a $25 late transportation fee, plus $20 per hour for additional supervision required at the Day Center.
Repeated incidents may also result in a review or suspension of Crossroads-provided transportation services.
9. Snow Days & Weather Delays
A Snow Delay may be implemented when snow, ice, or other weather conditions make transportation unsafe.
When possible:
- An initial determination will be made by approximately 7:00 AM.
- Families/caregivers will be notified by text message.
- Road conditions will be reassessed by approximately 10:00 AM.
- Transportation may begin at 10:00 AM or earlier if conditions become safe.
- Afternoon drop-off times may also be delayed.
- Families/caregivers will be notified of significant schedule changes.
- Field trips and community outings may be canceled or modified.
Safety will always take priority over the normal transportation schedule.
10. 1:1 Day Support Individual (DSI) Staffing
When an individual receives 1:1 Day Support Individual (DSI) services, Crossroads schedules staff based on the individual's authorized level of support.
If the assigned staff member is unexpectedly unavailable, Crossroads will make reasonable efforts to secure qualified replacement coverage.
If appropriate coverage cannot be secured, Crossroads may be unable to provide the individual's DSI services for that day.
We will make every reasonable effort to notify the individual, family, or caregiver as soon as possible.
Our priority is ensuring that services are provided with the appropriate staffing, supervision, safety, and quality of care required for each individual.
11. Each individual/ legal guardian must have a signed Waiver of Liability / Release of Liability on file.
▪ This waiver protects both the individual and our program and is a required condition for the individual receiving services from Crossroads Day Support.
▪ The waiver will be sent in a follow up email. Acknowledgment & Agreement.
I have read and understood the Crossroads policies and guidelines, and I agree to comply with all information and expectations listed above and any updated policies and guidelines on the website- cryouth.com.
